Cancellation, No-Show & Refund Policy

Cancellation & No-Show Policy

Appointment times at Reviv Spa are reserved specifically for each client. To cancel or reschedule an appointment without penalty, the client must provide Reviv Spa with at least twenty-four (24) hours’ notice before the scheduled appointment time.

Appointments canceled or rescheduled with less than twenty-four (24) hours’ notice, as well as missed appointments (“no-shows”), are subject to a charge equal to the full value of one scheduled session.

If the appointment is part of a prepaid package, treatment series, promotional package, or other prepaid arrangement, one session may be deducted from the client’s remaining package balance instead of imposing a separate cancellation charge.

By scheduling an appointment and accepting this policy, the client acknowledges the 24-hour cancellation requirement and agrees that the applicable late-cancellation or no-show charge may be assessed in accordance with this policy.

Reviv Spa may, in its discretion, consider documented emergencies or extraordinary circumstances. Any exception granted on one occasion does not waive Reviv Spa’s right to enforce this policy on future appointments.

Refund Policy

Except where otherwise required by applicable law, all sales of services that have already been performed are final and non-refundable.

Deposits, prepaid appointments, packages, promotional offers, treatment series, and other advance purchases are subject to the terms disclosed to and accepted by the client at the time of booking or purchase. Except where otherwise required by applicable law or expressly stated in writing by Reviv Spa, cancellation fees, no-show charges, promotional purchases, and services already rendered are non-refundable.

A change of mind, scheduling conflict, dissatisfaction with subjective results, or failure to achieve a particular cosmetic or wellness outcome does not, by itself, entitle a client to a refund for a service that has already been performed. Individual results may vary, and Reviv Spa does not guarantee a specific cosmetic or wellness result.

If Reviv Spa is unable to provide a prepaid service, the matter will be reviewed and an appropriate remedy will be provided consistent with the terms of the purchase and applicable law.

Florida Law Notice

Florida Statutes § 501.142 addresses the disclosure of refund policies for retail establishments offering goods or merchandise and recognizes that a business may maintain a policy providing no cash refund, credit refund, or exchange when the policy is properly disclosed as required by that statute.

Because § 501.142 specifically addresses retail merchandise, Reviv Spa does not represent that this statute independently governs every spa service transaction.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right that cannot legally be waived under applicable Florida or federal law.

Client Acknowledgment

By booking an appointment or purchasing a service, package, or promotional offer from Reviv Spa, the client acknowledges that she has been given an opportunity to review and agrees to the applicable Cancellation, No-Show, and Refund Policies.

Questions about a booking, cancellation or package? Contact Reviv Spa at (954) 444-8443 before your appointment when possible.